Frequently asked questions
1
​How do I
place an order?
Placing your order should be easy once you are on this site. Select the blends and quantities you want. Go to the check out page. Pay and we will dispatch your order within two working days by Royal Mail. Postage within the UK is FREE for order of £20 or over.
2
Payment
& shipping
As a herbal tea supplier, our payment and shipping rates are signposted on the website. Please follow the journey through to checkout and choose your payment option. Shipping is FREE for orders of £20 or over within the UK.
3
Secure ordering
& payment options
All our payment options are secure. We will not use third party links and please do not forget to ensure the padlock in clearly visible when using any online sales channels.
4
Returns
& refunds
We will try to work with you to resolve any problems you may have. Our teas are hand packed so they may not be perfect in shape and size, but the quality of each teabag will be consistent. Please contact us if you have any problems and we will work with you to come to a resolution.